We offer direct billing to most insurance providers for your convenience. To ensure a smooth process, please review the following:

Primary vs. Secondary Insurance
Please indicate whether your plan is primary or secondary when completing your intake form.
We are only able to direct bill to your primary insurance plan. Any remaining balance can be submitted to your secondary provider by you with the receipt.

Spouse/Dependent Coverage
If your primary coverage is under a spouse or partner, we require:

• Their first and last name
• Their date of birth

For plans through Sun Life, a signed authorization form from your spouse/partner is required before we are able to direct bill.

Coverage & Requirements
Insurance policies vary. Please confirm that your plan covers your treatment, as some providers may require:

• A doctor’s note or prescription
• Pre-approval for certain services

If documentation is required, you may upload it to your Jane account or email it to admin@luminescenthealing.ca prior to your appointment.

Submitting Your Insurance Information
When completing your online intake form through Jane, you will be prompted to upload a photo of the front and back of your insurance card.

At your appointment, you will also be asked to:

• Sign consent for electronic billing
• Sign your insurance authorization form
• Provide a piece of valid ID for verification

If you are unable to upload your insurance details, you may select “none” and bring your card with you to your appointment.

Important
If a claim is denied or not fully covered, the remaining balance is the client’s responsibility. Payment can be made through:

• Your Jane account
• A credit card on file
• E-transfer